Insomnia Cookies

Becca 2 months ago

This was our first time at Insomnia Cookies and Sandy and the guys made it exceptionally amazing! The service was above and beyond. It was very clean inside and in the prep area. The cookies were out of this world amazing!

Kayla Contreras 3 months ago

My boyfriend and I stopped by Insomnia Cookies last night and had a great experience! Sabrina was extremely kind, welcoming, and provided excellent customer service. Our cookies were fresh and delicious, and the peanut butter ice cream cup was especially amazing. Everything tasted great, and the friendly service made our visit even better. We will definitely be coming back. Thank you, Sabrina, for making our night so enjoyable!

Krrish Ghimire 4 months ago

About our visit on March 31, They say it closes at 3 but when we reached there at 12:40 the staff was about to close. The lady serving us was super rude. No gloves while scooping out the ice cream. Tbh this was our first visit and we are never coming back again!! Thank You

Donna Halloran Edited 5 months ago

Brutal. The cookies are delicious. They messed up my order. As I tried to list what cookies I had (not sure they got the order right), she interrupted me. So I said, "I am trying to tell you what cookies I have". She responded "calm down" and said that I was "yelling". Then hung up on me after refusing to give me her name. Sonya, I wasn't yelling at you sweetie, (Had to callback to get her name, she didn't bother to answer but her colleague did) and if you didn't do anything wrong you shouldn't be afraid to share your name. Update#1: I didn't get my refund so checked back. The manager went with her staff's story that Sonya was SURE she packed it right because i had orderd 4 salted caramel cookies which was a strange order (ouch. They are delicious so i got several; I guess that makes me strange). Sonya said I yelled and hung up before she could make it right. Well, Sonya, now you are a liar. Your boss will have to learn the hard way. To be clear, the boss was clear, Sonya did everything right. I declined her refund, I ate the yummy cookies after all. Advice to future customers: record your calls and take pictures if your order is messed up. Update#2 (you cannot make this stuff up

Kingpen “Vince” Island 6 months ago

Walking into Insomnia Cookies was already a treat, but the experience reached a whole different level the moment Shay stepped in to help. From the very first interaction, Shay radiated the kind of warmth, professionalism, and genuine enthusiasm that instantly elevates a late-night cookie run into something memorable. The atmosphere felt welcoming, efficient, and upbeat all at once. Shay handled everything with incredible attention to detail and an energy that made it clear they truly care about the customer experience. It’s rare to encounter someone who brings that level of dedication and positivity to what could otherwise be a simple transaction. What stood out most was Shay’s ability to create a moment that felt personal and thoughtful. Their communication was clear, friendly, and genuinely engaging, turning a quick stop for cookies into an experience that felt almost celebratory. The service was fast, organized, and impressively polished, yet never rushed. Shay somehow managed to balance professionalism with authentic friendliness in a way that reflects extremely well on the Insomnia Cookies brand. It’s the kind of customer interaction that leaves you walking out the door think